Hello dear reader. Well last week was about the lovely Grizelda Google Satnav on my Smartphone. This week we are moving on to computers. No, please don't switch off, we've all been there. It happens to us all. We are required to remember the Passwords for the sites that we regularly use and I know that I am not the only mortal on this planet who has difficulties with this. Most of the time I manage quite well and Cedrina the brain cell brings forth the correct combination of letters and numbers. Sometimes though, the old grey matter fails and a Password has to be reset. Not too painful a process generally and is accomplished in a straightforward manner and off we go again.
However, there is always the exception and I have spent three days as living proof of this. In fact, it's a miracle that I am still living and haven't thrown myself in the river in despair, or have any hair left on my head as I have been tearing it out in handfuls and all thanks to the ever helpful Darren/Jamie/Joanne/Mikey and all the rest of the personnel on the 'Support Team'. Do not be shocked dear reader, when I say that certain unladylike epithets galloped across my brain and have only been contained there with great difficulty when what I really wanted to do was verbally marmalize the said Darren/Jamie/Joanne/Mikey and cohorts.
All I wanted to do was to gain access to my own account on my book ordering site as I have a new book out and I needed to order copies for myself. Simple - put in the Username and Password that worked last week. Ha ha, you know exactly what happened don't you dear reader? Of course, I was shut out of the site altogether. an algorithm or microchip in its own sweet wisdom had decided that I was not a safe bet to be allowed into their precious site and so the fun began.
'Forgotten your Password?' they brightly ask. 'No problem - click here to reset.' Dutifully I click on and try to reset my Password. It has to contain numbers, letters and a mark and no less than twelve in total. I obey the instructions and get precisely nowhere. I read and re-read the instructions and yes I am correctly doing what is asked of me. Again and again I try - new Password, new combinations and still I am locked out. By now two hours have passed and I am feeling hot and peeved.
Time to try the 'Support Team'. Well dear reader, if ever there was a worse misnomer I would like to meet it. First Darren came to my aid and provided me with a temporary Password and I still couldn't get in with that. The afternoon wore on and several emails passed between Darren and I - he on his part trying not to get exasperated with me and I stopping myself from hurling my laptop out of the window.
And then out of the blue in the late afternoon, without any prior warning, I think Darren pushed off home and all went quiet. No more help was forthcoming that day. I messaged again for help but to no avail and that was my big mistake dear reader, because Darren returned to business next day daisy-fresh and set me yet another Password and it worked. Eureka, I was in! Joyfully I looked at my new title and came straight out of the site, intending to return to it later in the day and update it. I passed the new details on to 2QT Publishers as they needed access to upload the new book.
Meanwhile ... Jamie came online. Remember that request for help the evening before after Darren had taken his bat home? Jamie too was sorry to hear that I could not access my site and he had reset my Password. Aagh! Just as I'd got things sorted. Once again the new Password did not work. I tried so many times I got locked out altogether. Darren sent me another Password and I got locked out again again.
Over the course of the next two days a fleet of support staff leap-frogged each other - Darren/Jamie/Joanne, Mikey/Suzanne - setting and re-setting my Password. I cannot understand why they don't see all this history on their computer screens and get their collective fingers out of my pie and leave it to just one member to deal with. Are they in a competition to see how many Password re-sets they can get in a day? Is there a prize? A whacking great bonus for generating so much helpful, (or unhelpful in my case) activity? WHY DON'T THEY TALK TO EACHOTHER?
Eventually I threw in the towel, (which in retrospect I should have done two days previously) and told everyone to get their sticky mitts off my Password. I had one that worked and I was going to stick with it and don't anyone, ANYONE IN THE WHOLE DRATTED COMPANY interfere with it anymore or I would personally make the journey to their offices and ... well never mind what I actually said, but something along the lines of 'I would ... where a monkey puts its nuts' and a lot more besides.
At the moment I am away from home and am having nothing to do with computers. 2QT Publishers have the Password and I hope it works. Dear reader, if you hear howls of anguish emanating from North Yorkshire, you will know it does not and if not, battle will re-commence on my return.
So, Darren/Jamie/Jamie/Joanne/Mikey/Suzanne - gird up your loins, I may be on the warpath soon.